VPN Setup Guide: From Account to Connection

Create an Account

First, open the account creation page in the ZJVPN user panel. You only need to set a username and password; no email address is required. Use a username that is easy to recognize but different from those used for other important accounts. Store the password separately and avoid reusing the same credentials across services.

If the page takes you straight to the user panel after submission, the account is ready to use. Confirm that the displayed username is correct before choosing a plan. There is no need to look for a subscription link yet: without an active plan, importing a configuration into a client will not establish a normal connection. If the page remains unchanged, check whether the username is already taken and whether both password fields match, then follow the on-screen instructions.

When you switch devices later, use the same account to access the panel. ZJVPN does not limit the number of devices that can be online at the same time, so you do not need separate accounts for Windows, macOS, Android, and iOS. Each device can access the client and subscription details after signing in to the same account.

Choose a Plan and Place an Order

Once the account is ready, open the Plans page in the user panel. Monthly subscriptions include ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB. Monthly data resets each month on the activation date, making these plans suitable for regular use with a predictable monthly allowance. Do not compare price alone; estimate your typical usage first. Regular browsing and office work usually use less data, while sustained HD video consumes it faster.

If your usage is irregular, you can choose a data package instead. Options are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. Data remains available until used and never expires. Unlike monthly subscriptions, these packages do not reset each month, making them better suited to occasional use. When upgrading a monthly subscription mid-cycle, the price difference is prorated by the remaining days. Review the selected tier again on the order confirmation page before submitting.

After confirming the plan, follow the prompts to pay with Alipay, WeChat Pay, or USDT. When payment is complete, return to the user panel and check whether the plan status and available data have updated. If the status has not changed, do not create duplicate orders in succession. Refresh the overview once first; if the issue persists, submit the order details through a support ticket. ZJVPN offers 14-day no-questions-asked refunds; the help page explains where to apply and how requests are handled.

Get the Subscription Link

Once the plan is active, open the user panel overview. Subscription details are usually shown alongside remaining data, expiry status, and client access options. Look for “Copy Subscription,” “Subscription URL,” or a one-click client import option, then choose the method that fits your device. Prefer one-click import when available; it passes the subscription to the installed client. If the client does not open automatically, copy the link and import it manually.

The subscription link is a personal configuration credential. Store it securely and do not post it on public pages, share it in group-chat screenshots, or save it on someone else’s device. This guide does not display a real subscription address. The example used to show the format is:

https://example.com/sub?token=YOUR_TOKEN

When copying, make sure the entire link is preserved from beginning to end. It must not contain extra spaces, line breaks, or Chinese punctuation. If the client says the address is invalid, return to the overview and copy it again instead of editing it manually. When the subscription is updated, the client only needs to fetch the configuration again; there is no need to place another order. After copying, continue to the next step and import it into the client for your platform.

Import Clients on Each Platform

Clients must be obtained from the Downloads area of the ZJVPN user panel. Marketing pages do not provide static installers or publish subscription addresses directly. After opening Downloads, the system lists available clients and import instructions by platform. Installing the client first and then returning to the overview to copy the subscription helps avoid searching across multiple windows.

Connect and Verify It Works

After importing the subscription, choose a destination region from the client’s route list. For content tied to a specific region, select a route that matches it. For ordinary browsing, start with a route geographically closer to you. After selecting a route, turn on the connection and wait until the client clearly shows that it is connected before continuing.

For verification, first open a regular webpage that normally works. This helps distinguish a local network issue from a route issue. If ordinary webpages fail even without a connection, restore the local network first. If they work normally but nothing loads after enabling the connection, return to the client and switch routes or update the subscription. Do not change system DNS, proxy mode, and multiple client settings at once, or it will be difficult to identify what caused the change.

Once regular webpages work, check whether the exit region matches the selected route and open the website or app you actually need. If a webpage loads but an app still does not work, fully close the app and restart it so it creates a new network connection. Some apps cache an old connection before a route switch, so changing the route in the client may not refresh it immediately.

When streaming or using AI Tools, if a page opens but the content region is not as expected, first switch to another route in the same target region. Then clear that website’s session data and sign in again. A successful connection only confirms that the network path is established; services may determine region in different ways. For more on choosing routes, see the route-type explanations on the Routes page.

Update the Subscription and Handle Issues

During normal use, you do not need to paste the link repeatedly once the client has saved the subscription. If the route list changes or the client says the configuration is outdated, open subscription management and click Update. If updating fails, check in this order: confirm that regular webpages open on the local network, sign in to the user panel and check the plan status, copy the subscription address again, and finally retry on a different network.

Connection speed depends on the network period, local access quality, the destination website’s location, and the selected route. If speeds drop, switch to another route in the same region before uninstalling the client or deleting all configurations. For frequent disconnections, check whether the system restricts the client’s background activity and whether another tool on the device is also changing network settings.

This page covers only the main path from account creation to the first connection. For failed subscription updates, connected-but-unreachable webpages, peak-hour slowdowns, mobile background disconnections, DNS issues, or an app that will not work, continue by symptom on the Troubleshooting page. For account, billing, refund, and basic connection questions, browse the Help Center by category.

If you still cannot restore service after troubleshooting, submit a support ticket from the user panel. Include your platform, client type, selected route, the stage where the issue occurred, and the steps you have already tried. Attach error details only if they contain neither the subscription link nor account credentials. A complete description reduces back-and-forth and helps support staff start diagnosing from the relevant connection stage.